IT Support
CORE SKILLS
Technical Troubleshooting: Diagnose and resolve hardware, software, network, and system issues across Windows, macOS, and Linux environments.
- Network Support: LAN/WAN setup, Wi-Fi configuration, VPN support, IP configuration, and basic routing/switching.
System Administration: User account management, permissions, backups, updates, and workstation/server maintenance.
Hardware & Peripheral Support: Installation, configuration, and repair of desktops, laptops, printers, VoIP phones, and mobile devices.
Software Installation & Configuration: Proficient with Office 365, antivirus tools, productivity suites, and industry-specific applications.
Security & Compliance: Endpoint protection, patch management, access control, and basic cybersecurity best practices.
Remote Support Tools: Proficient with TeamViewer, AnyDesk, Remote Desktop, LogMeIn, and similar platforms.
Documentation & Knowledge Base Management: Creating user guides, troubleshooting documentation, and process documentation.
Communication & Customer Service: Clear, patient, and effective support for both technical and non-technical users; strong team collaboration skills.
