IT Support
Experienced IT Support Specialist with a strong background in software and hardware installation, server maintenance, biometric systems, and network infrastructure. Skilled in managing CCTV surveillance setups, configuring routers and switches, and implementing robust firewall solutions using Cisco Meraki. Adept at diagnosing complex technical issues and delivering high-quality support in fast-paced environments.
Based on My experience, here are the key areas I specialize in:
Software & Hardware Installation
Software Deployment
Application Installation & Configuration
Operating System Setup (Windows, Linux, macOS)
Driver & Firmware Installation
Hardware Troubleshooting & Repair
Desktop & Laptop Configuration
Imaging and Cloning Systems
End-User Device Setup
Server Maintenance
Server Installation & Configuration
Active Directory Management
User Account & Permission Management
File & Print Server Administration
Windows Server (2012/2016/2019/2022)
Patch Management & Updates
Backup & Restore Procedures
System Monitoring & Performance Tuning
Biometric Devices
Biometric System Configuration
Access Control System Setup
Fingerprint Scanner Installation
Biometric Attendance System Support
Integration with HR or Payroll Systems
Device Calibration and Maintenance
CCTV Camera Systems
CCTV Installation & Configuration
IP Camera Setup and Troubleshooting
NVR/DVR Configuration
Surveillance System Maintenance
Remote Monitoring Setup
Security Camera Network Integration
Networking: Routers, Switches, and Firewalls
Network Device Configuration (Cisco, MikroTik, TP-Link)
LAN/WAN Setup & Troubleshooting
VLAN Configuration
Routing & Switching
DHCP, DNS, NAT Configuration
Port Forwarding
Network Cabling & Rack Management
Meraki Firewall
Cisco Meraki Security Appliance Configuration
Site-to-Site VPN Setup
Firewall Rules & Traffic Shaping
Meraki Dashboard Management
Intrusion Detection & Prevention (IDS/IPS)
Content Filtering & Application Control
General IT Support Phrases
Technical Issue Diagnosis & Resolution
Tier 1 & Tier 2 Support
Remote & On-site Support
Help Desk Ticketing Systems (Jira, Zendesk, etc.)
User Training & Documentation
IT Asset Management
Preventive Maintenance
SLA-driven Support Services
