Freight and Logistics Professional|IT Support
I am an After-Hours Dispatch Support specialist responsible for assisting dispatchers outside of regular business hours by managing and completing outstanding tasks from prior shifts. I serve as the primary point of contact for drivers, handling real-time issues, route updates, delays, and emergencies. I monitor load statuses, ensure timely communication between drivers and operations, provide trip support, and escalate critical issues as needed to maintain smooth and continuous operations after hours.
Below are the tools I use to effectively achieve my goals:
Responsibilities:
- Start their shift with following up all unfinished tasks or issues during the main shift.
- Process all incoming DT notifications into Gmail 1 according to the Policy of DT daily duties.
- Process Samsara drivers for possible logbook violations.
- Process Gmail 2 and Gmail 3 emails by assigning an appropriate checkmark when done.
- Assist drivers for any AH activities (loading, unloading, finding a shop or truckstop, providing directions to PU/DEL, etc.).
- Requesting broker’s approval of all accessorial charges (TONU, detention, layover, extra stop, extra weight, etc.).
- Update the broker about possible late arrivals at PU or DEL by checking Live Loads with a late status in DT. Make sure the broker is satisfied with all our updates and is not going to charge us or stop our business relationship.
- Continue and complete all tasks assigned by the dispatch managers.
- Must send a report about any event/issue/incident which taking place during the shift and is being handled/settled by him. This report must be sent in the “AFTER HOURS” chat. If the event/issue/incident lasts longer than the working shift, the responsible person must leave the task for the next working shift with the instructions/conditions/agreements that were already done or achieved.
- Must process Netradyne critical alerts with drivers
- Process incoming calls to the company’s main line
- Continuously process incoming messages from drivers in Google Voice chat groups
TMS and LOADBORDS
Ascend TMS
Truckerpath Loadboard
Freight Center
Previous Work Experience
IT Support
Almost 17 years in the IT industry, my primary responsibility is providing IT Support to users. Throughout my career I’ve been working to different systems, users, and environment which helped me developed problem solving skills.
Responsibilities:
- Deliver timely technical support to users across the organization, resolving issues related to computers, software, printers, and peripheral devices.
- Manage and maintain user accounts, access permissions, and system configurations.
- Monitor and support network connectivity, including LAN, Wi-Fi, and VPN troubleshooting.
- Perform routine maintenance and updates on company systems to ensure secure and reliable operations.
- Administer and maintain Accounting and HRIS Payroll Servers, ensuring data integrity, system uptime, and secure access for authorized personnel.
- Install, configure, and support biometric attendance devices, including troubleshooting sensor issues and ensuring accurate data syncing.
- Manage the installation, monitoring, and maintenance of CCTV camera systems, including NVR/DVR configurations, storage management, and camera connectivity.
- Document technical procedures, maintain asset inventories, and support IT projects as assigned.
SEO Specialist
A results-driven SEO Specialist responsible for improving website visibility, increasing organic traffic, and enhancing search engine rankings through on-page, off-page, and technical SEO strategies. Skilled in keyword research, competitor analysis, content optimization, link-building, and website performance improvements. Experienced in monitoring search analytics, conducting SEO audits, and implementing data-driven strategies to improve overall digital presence and conversion rates.
Responsibilities:
- Conduct keyword research and mapping to optimize content for target audiences.
- Perform on-page SEO, including meta tags, headings, internal linking, and schema implementation.
- Execute technical SEO improvements: site speed optimization, indexing issues, mobile optimization, and crawlability fixes.
- Manage off-page SEO activities such as link-building, outreach, and digital PR.
- Use SEO tools (Google Analytics, Search Console, Ahrefs, SEMrush, Screaming Frog, etc.) to track performance and identify improvement areas.
- Create reports that highlight ranking progress, traffic growth, and optimization opportunities.
- Collaborate with content writers, web developers, and marketing teams to support the overall SEO strategy.
- Stay up to date with SEO trends, search engine algorithm updates, and industry best practices.
Go High-Level & HubSpot
Manage and optimize Go High Level CRM workflows, automations, pipelines, and funnels to streamline lead generation, client communication, and sales processes. Build high-converting landing pages, set up automation sequences, monitor analytics, and maintain client accounts to ensure smooth marketing operations.
Responsibilities:
- Build and optimize landing pages, funnels, and websites using GHL’s drag-and-drop builder.
- Set up CRM pipelines, lead workflows, and automated sequences for email and SMS.
- Manage conversations inbox, handle appointment scheduling, and integrate calendars.
- Create and deploy marketing campaigns with triggers, conditions, and follow-up systems.
- Administer client accounts, snapshots, and white-label settings.
- Track performance analytics, conversion rates, and pipeline metrics.
- Integrate third-party apps (Stripe, Google, Facebook, Zapier, etc.)
- Maintain database hygiene and ensure smooth automation performance.
Why Choose Me?
Choose me because I bring a unique blend of technical expertise, digital marketing skills, and automation experience. With a strong foundation in IT support, I ensure systems run smoothly, users are supported, and technical issues are resolved quickly. My SEO skills help businesses gain visibility, improve rankings, and generate organic growth. Additionally, my experience with Go High Level allows me to build automated workflows, funnels, and CRM systems that streamline operations and improve customer engagement. I deliver reliable, efficient, and results-driven solutions across technology and marketing.
Always On Time
I maintain strong time management skills and a reputation for always being on time and prepared.
Dependable
Demonstrated strong work ethic with a hardworking approach to both independent and team tasks.
24/7 Availability
Reliable and always on-call to provide immediate assistance whenever required.
What My Clients Say About Me
Diamond Millennium Corporation
Car Rental Cebu
Allara Group